Refund policy
Return & Refund Policy
Thank you for shopping with WeddingDayBloom. We want you to be happy with your wedding flowers. Here is exactly how returns and refunds work, with no hidden steps.
Return window
You can return most items within 14 days of delivery. To be eligible, the item must be unused, undamaged and in the same condition in which you received it, ideally in its original packaging.
How to start a return
Email support@weddingdaybloom.com within 14 days of delivery with your order number and a short note about what you'd like to return. We'll reply within 1–2 business days with a return authorization. Please wait for that reply before shipping anything back, so we can match your package to your order.
Where to send it
WeddingDayBloom — Returns
1600 Petersen Ave, Unit 11
San Jose, CA 95129
United States
Who pays for return shipping
You do, unless the item arrived damaged, defective or incorrect — in that case we cover it. The original $12.90 shipping charge is not refunded on a change-of-mind return, but it is refunded in full if the return is because of our error.
We don't charge restocking fees. We recommend a trackable shipping service, because we can't refund a return package that goes missing on its way to us.
What we check when it arrives
We check that the item is unused, undamaged and in the same condition it left us. That's the whole test — there is no other approval step. If something doesn't match, we'll email you photos before we decide anything, and you'll have the option to have the item sent back to you at your cost.
When you get your money
We issue the refund to your original payment method within 5 business days of your package arriving back with us, and we email you when we do. Your bank or card issuer usually posts it within another 3–5 business days.
If your order arrives damaged, defective or incorrect
Please open your package as soon as it arrives. If anything is wrong, email support@weddingdaybloom.com within 3 days of delivery with your order number and clear photos of the item, the packaging and the shipping label.
We'll send a full refund or a free replacement, whichever you prefer, and we pay the return shipping. In most cases we won't ask you to send the item back at all.
One thing that is not a defect: artificial flowers are compressed for shipping and often need gentle reshaping by hand when you unpack them. This is normal and takes a minute.
Cancelling an order
Email us within 24 hours of ordering and we'll cancel it, as long as it hasn't shipped yet. Once a package is with the carrier we can't stop it, but you can still return it under the 14-day policy above.
Exchanges
We don't process direct exchanges. The fastest way to get a different item is to return the original under this policy and place a new order — that way your new item ships right away instead of waiting for the return to reach us.
Items we can't accept back
- Custom or personalized orders made specifically at your request
- Items that have been used, altered, damaged or installed
- Items clearly marked as final sale at the time of purchase
- Gift cards
Custom and personalized items are final sale because they're made for you and can't be resold. They are still covered if they arrive damaged, defective or incorrect.
Questions
WeddingDayBloom
1600 Petersen Ave, Unit 11
San Jose, CA 95129
United States
Email: support@weddingdaybloom.com
Phone: +1 (650) 305-1366
Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time